Hotels need fast, clear guest communication while ensuring every request reaches the correct operational workflow. A standalone chatbot could answer questions, but it could not keep conversations, staff actions, request status, and external delivery channels synchronized. The product had to understand hotel-specific and multi-part requests, support multilingual text and voice without removing staff oversight, synchronize chat, services, notifications and delivery states in real time, and make AI behavior configurable per hotel, role, and conversation.
AI-Powered Web & Mobile Platform Connecting Hotel Guests, Staff, and Management in Real Time
Guesteria is a released digital guest experience platform for hotels that combines online check-in and check-out, hotel services, guest communication, requests, and operational workflows across web and mobile.
Country:
Bulgaria
Services:
Industries:
Hospitality
Technologies:
Whether you're modernizing existing operations or building something entirely new, Clover Dynamics gives you the AI-native engineering support needed to move faster, automate deeper and stay ahead
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The Challenge
Accelerate ahead of competitors with machine customer capabilities, agentic commerce and AI-native systems built from the ground up for autonomy and scale
The Solution
Clover Dynamics delivered Guesteria as a multi-tenant hospitality platform with a web operations portal, guest mobile application, and modular backend. AI and real-time communication are connected to the same workflows used for hotel content, services, requests, reservations, and property settings.
The system analyzes guest messages against hotel settings and can answer with property-specific information or create a service or custom request when staff are busy. Staff can generate, review, edit and send suggested replies, with translation and voice transcription inside the same flow. Stream Chat, Server-Sent Events, push notifications and deep links keep operations live, while in-app, email, SMS and WhatsApp delivery records remain auditable. Hotel teams control models, confidence thresholds, decision steps, creativity, translation and service lifecycle messages.
The Features
Guesteria — AI Guest Assistance
Guesteria — Guest Journey and Service Operations
Guesteria — Real-Time Multi-Channel Communication
Guesteria — Multi-Tenant Hotel Control
The Result
- 01
Guests can check in, find hotel information, submit requests, chat, receive updates, and check out through one multilingual mobile experience.
- 02
Hotel teams see guest conversations, requests, statuses, and relevant property context together, reducing handoff friction and duplicated work.
- 03
Hotel-level settings, roles, policies, and service configuration allow the platform to support multiple properties without losing local control.
- 04
Structured AI routing, confidence gates, chat, SSE, push, and auditable multi-channel delivery create a dependable multi-tenant foundation for growth.
Full case study
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